Transport
Citizens Advice
Contact the Citizens Advice consumer helpline (formerly known as Consumer Direct) if you need more help with a consumer problem.
Call the helpline
Citizens Advice consumer helpline: 0808 223 1133
Textphone: 18001 0808 223 1133
Monday to Friday, 9am to 5pm
To contact a Welsh-speaking adviser: 0808 223 1144
Textphone to contact a Welsh-speaking adviser: 18001 18001 0808 223 1144
Closed on bank holidays
The helpline adviser can:
- give you practical and impartial advice on how to resolve your consumer problem
- tell you the law which applies to your situation
- pass information about complaints on to Trading Standards (you can’t do this yourself)Web link https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/